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Customer Orders – Bucharest

Customer Orders – Bucharest

Publicat pe 3 octombrie 2017   |   Valabil până la 2 noiembrie 2017

Aplică la job

Companie
leoHR
Posturi disponibile
1
Aplicanți
0
Domenii
Secretariat, servicii suport și alte servicii
Orașe
București
Tip contract
Full time (8h) nedeterminat
Ani experiență
2 ani
Nivel studii
Facultate
Nivel experiență
Permis de conducere
Ofertă salarială
Specializări
IT Gestiunea Relaţiei cu Clienţii (CRM)

Responsabilități

Deals directly with customers either by telephone, electronically or face to face;
Responds promptly to customer inquiries;
Receives and record in IT system the orders from the clients (restaurants/ filling stations);
Checks and processes the orders received from the client;
Controls the products delivery and solves the problems appeared;
Controls and resolves the quality complaints;
Periodically updates the order form;
Communicate the orders schedule for each client;
Maintains the relationship with the customers;
Manages the specific documents (notices, invoices);
Prepares the invoices for services provided to customers;
Keeps records of customer interactions and orders received;
Records details of inquiries, comments and complaints;
Communicates and coordinates with all the internal departments;
Prepares monthly reports;
Provides support to CS Manager in order to check CS department efficiency (KPI / cost control) in
accordance with the customers standards;
Delivers induction training to the new employees;
Performs any other specific tasks, according to the management requests for a proper conduct of the
operations.

Cerințe

High School / Bachelor degree;
Very good communication skills;
Customer oriented person;
2-3 years experience in customer service – will be a plus;
Ability to resolve any conflicts or complaints that the customer might have in accordance to company policy;
Organized person;
Microsoft Office suite knowledge;
Knowledge about logistic market – will be a plus;
English - advanced level will be a plus.

Beneficii

Competitive remuneration and benefits package, based on qualifications and experience;
Promotion possibilities and development of a career plan.

Descriere companie

leoHR was born out of a desire to provide adaptable HR solutions for diverse business environments.

leoHR is a new and fresh concept who puts in service for both parties, companies and candidates, its expertise gathered in more than 15 years of human resources multinational consultancy companies and strategic management roles in different national and overseas environments.

leoHR brings a new approach in HR services, coming with a more human touch manner in the search and selection process, soft skills trainings and human resource consultancy. We highly value our customers, both companies and candidates, and our goal is to deliver the high quality services that we’d like to receive from others.

EXCELLENCE … is what we DO !!!

Thank you for visiting www.leoHR.ro for other challenging vacancies